Our contact email for our shop enquiries is [email protected]

 

Shipping

We try to keep costs as low as possible, so we charge and send, using Royal Mail 2nd class.  This is £2.99 for up to 2 kgs (which is 3 to 4 coats for example).

We usually send items out the next day – so you will receive them 3 to 4 working days later.  Please email us if you have not received your item after 10 days s we can hep to resolve the problem.

If you need your item urgently, please email us at and we will try our best to get it out 1st class or next day Evri.  (order the item using 2nd class post and let us know after you have ordered).

If you are adopting a dog from us, please select the collect option and we will deliver the parcel to kennels or the foster home ready for collection.

Returns

We want you to be happy with your purchase and our service, so please let us know if anything is wrong so we can put it right.

Returns need to be posted to KGR, New Pound Farm House, The Street, Newington, Kent. CT18 8AU – please pop a note inside with your name and address and what you want us to do.   We process returns within 5 days and you will get an email when this is done.  The refund will be made to either the credit card you used or paypal (depending on how you paid).

We are more than happy to refund or exchange.  But the item must still have the original labels attached (if applicable) and not have been worn.

Please don’t return items with dog hairs attached – if you do, we cannot refund as we cannot resell it.  If you try it on your dog and this leaves dog hairs on the coat – can you please remove them before returning.

Unless we have made a mistake you pay the return P&P. We will then send out a replacement free of charge.

If we have made a mistake we will refund the cost of the return and send the correct item out free of charge.

Our normal refund timescale is 28 days, but we are happy to extend this over Christmas.

Please also remember.

That dogs may chew the harness if you leave it on when you return home after a walk – so please remember to remove it.

Dogs trash toys, so please only ever give them toys when you can supervise playtime. The toys are not indestructible.

Our contact email for our shop enquiries is [email protected]

 

Shipping

We try to keep costs as low as possible, so we charge and send, using Royal Mail 2nd class.  This is £2.99 for up to 2 kgs (which is 3 to 4 coats for example).

We usually send items out the next day – so you will receive them 3 to 4 working days later.  Please email us if you have not received your item after 10 days s we can hep to resolve the problem.

If you need your item urgently, please email us at and we will try our best to get it out 1st class or next day Evri.  (order the item using 2nd class post and let us know after you have ordered).

If you are adopting a dog from us, please select the collect option and we will deliver the parcel to kennels or the foster home ready for collection.

Returns

We want you to be happy with your purchase and our service, so please let us know if anything is wrong so we can put it right.

Returns need to be posted to KGR, New Pound Farm House, The Street, Newington, Kent. CT18 8AU – please pop a note inside with your name and address and what you want us to do.   We process returns within 5 days and you will get an email when this is done.  The refund will be made to either the credit card you used or paypal (depending on how you paid).

We are more than happy to refund or exchange.  But the item must still have the original labels attached (if applicable) and not have been worn.

Please don’t return items with dog hairs attached – if you do, we cannot refund as we cannot resell it.  If you try it on your dog and this leaves dog hairs on the coat – can you please remove them before returning.

Unless we have made a mistake you pay the return P&P. We will then send out a replacement free of charge.

If we have made a mistake we will refund the cost of the return and send the correct item out free of charge.

Our normal refund timescale is 28 days, but we are happy to extend this over Christmas.

Please also remember.

That dogs may chew the harness if you leave it on when you return home after a walk – so please remember to remove it.

Dogs trash toys, so please only ever give them toys when you can supervise playtime. The toys are not indestructible.

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